Shipping policy

SHIPPING POLICY

OVERVIEW At Aurevia, we are committed to delivering your orders as quickly and safely as possible. Please read our Shipping Policy carefully to understand our processes, timelines, and responsibilities.

SECTION 1 – ORDER PROCESSING All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During high-volume periods (sales, promotions, holidays), processing times may be slightly longer. You will receive a confirmation email once your order has been placed, and a second notification when your order has been shipped.

Please ensure that your shipping address is correct and complete before submitting your order. Aurevia is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us immediately at aentkln@gmail.com. We will do our best to make corrections, but we cannot guarantee changes once the order has been processed.

SECTION 2 – SHIPPING DESTINATIONS Aurevia ships worldwide. However, we reserve the right to restrict shipping to certain countries or regions at our discretion, due to legal, logistical, or safety reasons. If we are unable to ship to your location, we will notify you and issue a full refund.

SECTION 3 – SHIPPING TIMES Estimated delivery times vary depending on your location:

  • France & Europe: 5 to 10 business days
  • United States & Canada: 7 to 15 business days
  • Rest of the World: 10 to 21 business days

These timeframes are estimates only and are not guaranteed. Aurevia is not responsible for delays caused by shipping carriers, customs processing, weather conditions, natural disasters, strikes, or any other circumstances beyond our control. Delivery times may be longer during peak seasons or public holidays.

SECTION 4 – SHIPPING COSTS Shipping costs are calculated at checkout based on your location and the weight of your order. Aurevia reserves the right to modify shipping rates at any time without prior notice. Any applicable taxes or fees will be displayed at checkout.

SECTION 5 – CUSTOMS, DUTIES & IMPORT TAXES For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are entirely the responsibility of the customer and are not included in the purchase price or shipping cost. Aurevia has no control over these charges and cannot predict their amount.

By placing an international order, you acknowledge and accept that customs delays may occur and that additional fees may apply upon delivery. If a package is refused or undeliverable due to the customer's refusal to pay customs fees, Aurevia will not be held responsible and no refund will be issued for shipping costs.

SECTION 6 – ORDER TRACKING Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package through the carrier's website. Please allow up to 48 hours for tracking information to be updated after your shipment notification.

If you have not received your tracking information within 5 business days of placing your order, please contact us at aentkln@gmail.com.

SECTION 7 – LOST, STOLEN, OR DAMAGED PACKAGES Aurevia is not responsible for packages that are lost, stolen, or damaged during transit once they have been handed over to the shipping carrier. Risk of loss passes to the customer upon delivery to the carrier.

If your package is marked as delivered but you have not received it, we recommend checking with neighbors, building management, or your local post office before contacting us. In the event of a lost or damaged package, please contact us at aentkln@gmail.com within 7 days of the expected delivery date so we can open an investigation with the carrier.

We will do our best to assist you, but Aurevia cannot guarantee a replacement or refund in cases where the carrier confirms delivery.

SECTION 8 – UNDELIVERABLE PACKAGES If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer will be responsible for any additional shipping costs incurred to reship the order. If the customer does not wish to have the package reshipped, a refund may be issued for the product only, excluding all shipping fees.

SECTION 9 – SPLIT SHIPMENTS In some cases, your order may be fulfilled and shipped in multiple packages, potentially from different locations. You will receive separate tracking numbers for each shipment. There is no additional charge for split shipments.

SECTION 10 – FORCE MAJEURE Aurevia shall not be held liable for any failure or delay in shipment resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, carrier disruptions, strikes, or acts of war.

SECTION 11 – CHANGES TO THIS POLICY Aurevia reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

SECTION 12 – CONTACT US For any questions or concerns regarding your shipment, please contact our customer support team:

Aurevia aentkln@gmail.com 33 Rue de la Somme, Faches Thumesnil, France +33 6 50 82 50 33 SIREN number: 102192044